Returns

If there is a problem with your order, contact our team right away by phone, email, or submit an online request form. Our first priority is to take care of our customers and fix any potential issues. We have a 30-day return policy if you are not satisfied with your purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund.

To complete your return, we require a receipt or proof of purchase. To be eligible for a refund, your item must be returned in the original packaging, and in the same condition that you received it. Accessories, software and manuals MUST be included. Any item not in its original condition, is damaged or missing parts for reasons not due to our error may be refused or only eligible for a partial refund.

To return your product, you should mail your product to: 
Dickerson’s Tri-City Pianos 
1330 Jadwin Ave
Richland, WA 99354

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Refunds (if applicable)

Once your return is received and inspected, we will notify you that we have received your returned item and the approval or rejection of your refund. If you are approved, then your refund will be processed within 90 days.

If you haven’t received a refund yet, first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping Damage

Sometimes but rarely, an item gets damaged while it’s in transit to you. If you receive an order and you believe that there might be shipping damage, contact our team right away. If necessary, we will handle the claims process and also provide you with options for replacement.

***Please Note: Most of the time, when a container or box shows some wear and tear, the product inside is in perfect shape. Please be sure to inspect all the contents. The shipping carton and packing materials are designed to protect the product from normal shipping and handling.

Defective Product

Products with manufacturer defects are rare but do occur. If you receive an item that you believe is defective, contact us immediately. If necessary, we will assist you in returning the product to our store and a replacement will be shipped to you (if a replacement is available). Upon inspection, if we find the product failed within 30 days of purchase, we will cover the cost of freight to have the replacement shipped to you.

***Please Note: Oversized items need to be repaired locally whenever possible. Our team can help connect you with a nearby service center or technician.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us to begin the exchange process.