Formerly Known as Tri-City Music

About Dickerson’s Tri-City Pianos

At our store, you are welcome to play every piano, experience what each piano feels and sounds like, ask questions, and find the piano of your dreams. We love the power of music and want to help you find a piano that fuels your dreams. We believe that finding your piano is not stressful, it can be easy, and fun, which is why we focus on getting to know you, and helping you to find you’ll love.

Story & Mission



Trade Up Policy


Learn More


Dickerson’s Tri-City Pianos Background

The Dickerson Family has been in the piano business since 1875. We have passed our expertise and knowledge down through generations through our piano tuning and service businesses. Dave Dickerson started a  piano tuning and service business in 1980, and he started his first piano storefront which was open from 1990 to 2000. While Dave has serviced and repaired pianos all across Central and Eastern Washington over the years, he continued to see the need for a quality piano provider here in the Tri-Cities. 

In the summer of 2019, we acquired our second piano storefront which is currently Dickerson’s Tri-City Pianos here at the uptown mall in Richland Washington. (What used to be known as Tri-City Music and before that Van Gogh’s Pianos and Organs, since the mid-1970s.)

Our storefront is the Official Central Washington Yamaha Distributor. This means we sell the market’s highest quality pianos, Yamaha, the leading brand on the market today. You can also count on us to have the best quality used pianos available in the Tri-Cities. 

At Dickerson’s, you can expand your talents with piano classes, and we love helping music teachers, students, and music enthusiasts alike to find the perfect piano for their needs, and their dreams. 

Our lead piano teacher Bobbie, was trained by local legend Bob McCray, and has been in education and teaching music for many years. Bobbie is our co-owner here with Dave and together their goal is to provide a space where you can learn, experience the joys of playing piano, and find your dream piano.

Mission & Vision

We passionately believe that pianos make a positive difference in your life. We’re here to help as many people as possible find and enjoy playing their dream piano every day.

Life is more fun when you know how to play.

Years Serving Tri-Cities

Musicians Served

Concerts Streamed

Our Core Values

The Best Pianos for the Best Experience

Yamaha pianos have a high standard for quality and excellence. Partnering with Yamaha gives you access to the top pianos in the industry.

All of our used pianos also go through an extensive inspection, and we make any repairs needed before they are available. We make sure that everything we sell is in top condition. 

Quality in Everything We Do

We believe you deserve a quality experience when you are purchasing a piano. This means quality customer service, quality support, quality piano lessons, and quality services so you can have what you need to love and enjoy your piano for a long time.

Growing & Supporting Our Music Community

We believe in the power of music. It’s very important to us that we can empower our music community to expand and grow. We continue to provide dedicated space for music teachers, their students, their concerts, and recitals.

We also have an upgrade/trade-in program that supports musicians as they grow their talents and skills so that the piano progresses with them as they grow. 

Expertise You Can Count On

Everyone at Dickerson’s is passionate about music. We love helping everyone have the opportunity to enjoy, learn to play, and share their musical talents. We make sure that we are up to date on the latest technology, and changes in the industry as well as understanding our products so that we can help you find what you have always dreamed about.  

Focused on Your Needs & Dream

It’s our job to hear you, so we can focus on what you want and need from a piano. We are here to help you find your dream piano.


In God We Trust 

Our Experts

We are committed to serving you and helping you as you find your dream piano. We are passionate about music and helping you find what you have been dreaming about so that you can share your talents, music, and gifts with those around you.

Dave Dickerson
Lisa Ortiz

My name is Lisa Ortiz, I was born in Cuba,  I came to this country in a Boat in 1980 it was a bittersweet story for another time, moved to California were I lived for 17 years, got married to the Love of my life in 1987 and moved to Oregon lived there for just a short time, then moved back to California, had 2 beautiful children,  started working in a dental office as a  Sterilization technician, after 2 months decided to become a dental assistant and just a few months later received my training and received my Register Dental Assistants license. Worked for several dentists in the same office and decided to venture and get paid more money and that was the beginning of my long Journey. The economy was not good so we decided to venture back to Oregon where my husband’s family was and moved there in 1997 being in a small town was not my thing so we decided to move to Washington state and there I decided to venture into an Oral Surgery Office that was an amazing experience making really good money by the way!! until I decide to venture again after 17 1/2 years.

I went to work in another Oral Surgery practice, making good money also but change careers to the front office, not my forte but worth a try while there I met a friend that introduced me to Senegece in July 2017  I overheard her talking about this amazing lipstick that did not come off I try it and honestly did not like it made my lips look old, well my lips were so dry I had a chapstick in every coat pocket drawer in every room of my house, no I’m not exaggerating it was bad, the well short story my spline instructed me to use the gloss every day for 4 days then try it again, well 3 years later I don’t own any chapstick my Lipsence and gloss are my best friends, did I tell you I have 4 amazing grandchildren that are my life and my main focus my goal is to be able to take them all with the family on a Senegence vacation!! Yes, this is my dream!!

Now I have been working for Dickerson’s Tricity Pianos for almost 3 years I absolutely love working in a friendly environment where I can play the piano and help serve our community in so many different ways!  I love helping others and love when our friendly customers come back over and over and play our pianos and they are so happy with our services!! 

Anna Newcomer

The newest member of the team at Dickerson’s Tri-City Pianos, Anna started piano lessons at 8 years old and has enjoyed making music as a hobby ever since. Anna is excited to now incorporate pianos in her daily work as well, and she loves witnessing how piano music inspires other people in such a tangible way. Anna also uses her music abilities at her local church, and she strongly supports expressing beauty and goodness through music and art as a way to worship. Anna graduated from Maranatha Baptist University with a degree in Humanities Liberal Arts in 2015 and is currently working on a master’s degree in Linguistics in her spare time. When she is not busy at work or school, Anna likes to be outdoors hiking, paddleboarding, or spending time with her cat and a good book.

Sami Schneider

Samantha Schneider, an accomplished Dramatic Soprano with a Bachelor of Music Performance Degree in Opera from Washington State University, earned well-deserved recognition for her

recent performance at Carnegie Hall in May 2023, alongside the Mid-Columbia Master Singers.

Throughout her career, Samantha has showcased her versatility with diverse roles, including local performances with Opera on the Vine of Tri-Cities, WA, “The Witch” in Academy of Children’s Theatre’s “Into the Woods” and as a soloist in “A Big Band Christmas” with Spokane Valley Summer Theatre. Her contributions to esteemed ensembles, like the chorus in “Orfeo ed Euridice” by Inland Northwest Opera, and her participation in the “Operatunities” outreach program, portraying “Mother/Grandmother” in “Little Red Riding Hood,” exemplify her dedication to artistic expression.

Samantha’s involvement goes beyond her performances; she is currently a team member at Dickerson’s TriCity Pianos in Richland, WA, and serves as an active board member for the Mid-Columbia Master Singers. Her steadfast dedication to music and support for up-and-coming musicians significantly enhance her impact on the arts.

Trade Up Policy

We here at Dickerson Tri-City Pianos value you and your services as well as view all of our pianos as a lifetime investment! With that said, if there ever comes a time that you would like to upgrade your piano, you can thanks to our flexible trade-up policy. Trade in your current piano for a store credit that can be used towards a new or used, in-stock piano of equal or greater value.

Acoustic Pianos

Lifetime 100% Trade-up Policy

Receive store credit for 100%

Your original purchase, at any point.

Digital Pianos

Two-year 100% Trade-up Policy

Receive 100% store credit

Within two years of purchase date.

Player & Silent Pianos

Lifetime 70% Trade-up Policy

Receive store credit for 70%

Your original purchase, at any point.

What Our Customers Say About Their Experience

Based on 30 reviews
review us on
Great staff, great pianos! Shop for pianos here. I did!
Excellent service and piano choices. Great staff!
Response from the owner: Thank you we appreciate you .
Wonderful knowledgeable staff! Very kind , helped us pick a a beautiful Yamaha upright for our son!
Response from the owner: Thank you Chelsie we aappreciate you choose Dickerson's Tricity pianos for your Music needs, life is more fun when you play. your son is truly going to love it.
Incredible service. Friendly and professional. They took the time to know what we were really looking for. I never felt like they just wanted a quick sale, but rather, they wanted to meet our needs. I wouldn't shop for a piano anywhere else.
Response from the owner: Ell thank you for trusting us, we appreciate you.
We purchased a used piano from this local store. The selection is fantastic and the customer service is wonderful. If you are looking for a piano, this is the place to visit. Delivery and tuning are included and you will not be disappointed!
Response from the owner: Thank you Sara for trusting us and for your kind words!!
I've always had a thing for Yamaha pianos and all of their products in general, so looking on FB Market place a came across an add that at first impression seemed to be fake, well I decide to reply to the add of a beautiful and very rare Yamaha GP1000, I got an answer from the nicest lady, I thought I was going to get a reply like "please send me your email address" or "ot was my aunts please contact her here" bit instead it was a very proffesional human being, someone who was extremely helpful and knowleadgeable, Lisa answered all my questions I asked for more pictures of the piano, I asked for a video of someone playing it, and she delivered, then I came to find out the piano was brand new. I was shocked I could not believe the pice for such a beautiful piano, specially considering the rarity. I was not planning on purchasing a piano so ot was not in my budget, then Lisa told me of the great financing options they have, and of course she helped me thru the whole process I got approved and they delivered my piano, at no extra cost from Richland to Monroe WA, that's a 3 and a half hours away for those of you that don't know. Lisa all I can say is thank you and thank you, you are awesome.
Response from the owner: Thank you Jose it was very nice to serve you and to be able to help you find your dream Piano, Life is more fun when you know how to play.
Dickerson's Tri-City Pianos provided my music classroom in the Mabton School District with a new LC4 Yamaha Piano Lab. They were so helpful in all parts of the process from providing a bid, to ordering, to setting-up, and making sure everything was ready for the first day of school. They are super helpful and super friendly.
Response from the owner: Thank you once again for your kind words. Love working with you and serving you with al your school needs.Lisa
We purchased a Yamaha P-125 Digital Piano in early December, 2021. We also purchased a piano stand and sitting bench. We love the piano. Our grandchildren love to play it too. We are so happy we made this purchase. It has provided hours of playing and enjoyment, a very worthwhile investment. The people at the store were very helpful and friendly.
Response from the owner: Thank you John for taking the time to leave us such a wonderful review!"Also thank you so much for interacting in our Facebook page we appreciate you.
This store is great for not only purchasing a new piano and keyboard, but they will also rent and deliver a baby grand piano for a special party! They made our Mother’s 70th birthday party a dream come true.A few weeks later after your piano settles they come and tune it for you till it sounds beautiful.Thanks again TriCity Music!
Response from the owner: I has been so fun to have come to our store and have your mother play for our Friday's mini concerts she is so special.
Excellent staff and ownership. Unlike other piano stores in the area, Tri-City Music cares about promoting music and local musicians. They host lunch hour concerts on Facebook, and paid me to perform one recently. It was an all-around great experience. Haven't bought from them, but if you want to support music locally, buy from them instead of that other piano store on Jadwin in Richland.
Response from the owner: Mathew thank you you are a very talented musician and we really appreciate you.
Buying our piano at Tri-City music was a surprisingly pleasant experience. This store had an impressive selection of new and previously owned pianos. Our sales person, Lisa, encouraged us to try out each of the pianos to find the one that best suited our needs. We feel that we ultimately purchased a piano that provided a perfect balance between price and performance. Without reservation we recommend this music store.
Response from the owner: We are happy we were able to help you find the best piano for your needs! Lisa is an incredible person and she loved helping you!
Best place to buy a piano!!! The staff is ever so helpful, kind, accommodating and the owner makes sure you’re well taken care of in all of too.I absolutely love everything about my piano.
Response from the owner: We are excited to hear about your experience with us! We are so glad we could help you find the best piano for your needs! <3
I love doing lessons here!!
Response from the owner: We are so glad you enjoy it!
My fiancee and I had a great experience at Tri-City Music. They were very helpful and accommodating in getting us a piano that fit our needs.
Response from the owner: Thank you Andy we are here to help anyone looking for their dream piano. it was nice being able to help you.
Our piano is great. Service perfect.
Response from the owner: Thank you SO much for the great review!! We appreciate your support!!!
Bobbi is an amazing piano teacher! My little girl just loves her😇
Response from the owner: Thank you Trisha! I love her and the rest of your family too! I look forward to your lesson every week!
Nice employee's
Response from the owner: Thank you Justin
Good selection of pianos. Friendly salesman.
Response from the owner: Mr Tablot, I do not have a record of you in my owner data base, nor do I have a record of you visiting my showroom. I regret that your experience with TRI-CITY MUSIC was less than a FIVE-star experience. Please tell me where I was deficient in meeting your expectations.
Allan really went above and beyond. He was patient with me (and my kids!), Was very knowledgeable and had very quick service. He was readily and kindly available outside the listed business hours just with a quick phone call. Definitely a no pressure environment, Allan just wants you to find the"right" piano for you.
Response from the owner: Mindy, so glad we were able to help you find the piano that was just "right" for you and for your family. Thank you for choosing TRI-CITY MUSIC to provide your new YAMAHA piano.
Tri-City Music is definitely a 5 star business. Allan was very helpful and intuitive to my wife's needs in selecting a piano. We are extremely happy with the selection, service and support from Allan.
Response from the owner: Thank you Alan and Dee. It was a privilege and pleasure to work with you. I'm pleased that you have an instrument that brings so much joy into your home and your life.
Great to work with and a no pressure atmosphere. Thanks!
Response from the owner: Marinda, it was a privilege to provide your family with such a magnificent piano. Thank you for choosing TRI-CITY MUSIC to provide your piano.

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